10th Annual Communication, Apology and Resolution (CARe) Forum - Friday, September 29th, 2023
Agenda
Welcome • Barbara Fain, J.D., M.P.P., Executive Director, Betsy Lehman Center for Patient Safety
Introduction to CARe and recent developments • Melinda Van Niel, M.B.A., CARe Program Director, Betsy Lehman Center for Patient Safety
Case simulation and discussion: Adverse event resolution (planning, conversation, and resolution) • Moderated by Pat Folcarelli, R.N., Ph.D., Vice President of Patient Safety, CRICO
CARe Support – A frame for service recovery in the context of CARe • Karen Fiumara, Pharm.D., Director of Patient Safety, Brigham and Women’s Hospital
Panel and discussion: CARe Support – challenges and opportunities • Moderated by Barbara Fain, J.D., M.P.P., Executive Director, Betsy Lehman Center for Patient Safety
Provider testimonial • Walter J. Kilpatrick, D.O., Psychiatry, Baystate Health
Closing remarks • Doug Salvador M.D., M.P.H., Chief Quality Officer, Baystate Health
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