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10th Annual Communication, Apology and Resolution (CARe) Forum - Friday, September 29th, 2023




Agenda

Welcome Barbara Fain, J.D., M.P.P., Executive Director, Betsy Lehman Center for Patient Safety

Introduction to CARe and recent developments Melinda Van Niel, M.B.A., CARe Program Director, Betsy Lehman Center for Patient Safety

Case simulation and discussion: Adverse event resolution (planning, conversation, and resolution) Moderated by Pat Folcarelli, R.N., Ph.D., Vice President of Patient Safety, CRICO

CARe Support – A frame for service recovery in the context of CARe Karen Fiumara, Pharm.D., Director of Patient Safety, Brigham and Women’s Hospital

Panel and discussion: CARe Support – challenges and opportunities Moderated by Barbara Fain, J.D., M.P.P., Executive Director, Betsy Lehman Center for Patient Safety

Provider testimonialWalter J. Kilpatrick, D.O., Psychiatry, Baystate Health

Closing remarks Doug Salvador M.D., M.P.H., Chief Quality Officer, Baystate Health



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